Gursha Bet Privacy Policy

Who We Are

Gursha Bet provides online betting and gaming services for eligible adult users in Ethiopia, subject to availability, applicable Ethiopian laws and regulations, the operator’s terms, license conditions, and regional restrictions. Operator identification and corporate information should be reviewed on the About Us page. Users should also verify the current licensing and regulatory status through our License & Regulation information and, where appropriate, the latest information published by the competent authority.

Information We Collect

“Personal data” means information that identifies you or can reasonably be connected to you. “Processing” includes collecting, recording, using, checking, storing, sharing, or deleting that information. Depending on how you use Gursha Bet, we may collect:

• Account data: name, phone number, email address, date of birth, username, account preferences, and password-related security data such as encrypted credentials or authentication records.
• Identity and verification data: identification documents, age-check results, account-holder information, KYC requirements, customer due diligence records, and information used to detect impersonation or fraud.
• Transaction data: deposits, withdrawals, payment method references, payment authorization results, account balance history, processing status, bonus activity, transaction limits, and records of transactions. Full payment credentials may be handled directly by an authorized payment provider.
• Betting and gaming data: selections, stakes, odds, results, settlements, sports and live betting activity, Keno entries, game sessions, winnings, cancellations, and bonus use.
• Technical data: IP address, device type, browser, operating system, app version, device identifiers, cookies, login times, security events, and log files.
• Communication data: support messages, complaint records, emails, call records where recording is disclosed and permitted, and chat logs.
• Responsible gaming data: deposit or session limits, self-exclusion requests, risk indicators, interventions, and account restrictions.

We aim to collect only information reasonably needed for lawful, operational, security, payment, consumer protection, and regulatory purposes. Users should not send sensitive or unrelated documents unless requested through an authorized service channel.

How We Use Personal Data

Gursha Bet may process player information to:

• create, administer, and close betting accounts;
• confirm identity, age restriction compliance, and eligibility requirements;
• provide secure login, authentication, and account recovery;
• authorize deposits, review withdrawal requests, and maintain financial records;
• accept and settle bets, calculate winnings, and apply valid bonuses or promotions;
• identify multiple accounts, payment abuse, bonus abuse, unusual betting patterns, fraud, or other suspicious activity;
• operate and improve the website, app, games, Keno, customer support, and mobile performance;
• send essential notices about payments, security, account restrictions, or changes to services and terms;
• send marketing where allowed, with available unsubscribe or opt-out controls;
• meet legal, accounting, tax, anti-money laundering, licensing, complaint-handling, and regulatory requirements; and
• apply responsible betting measures, including self-exclusion and deposit limits.

For example, account and transaction data may be compared when verifying a withdrawal procedure. Login, device, and betting records may also be reviewed when investigating an unexpected sign-in or suspicious betting pattern.

Lawful Reasons for Processing

We process data where it is necessary to provide requested services or perform our agreement with an account holder; comply with applicable legal or regulatory obligations; protect users, Gursha Bet, or payment systems; prevent fraud and security incidents; establish or resolve legal claims and disputes; or pursue legitimate operational interests where those interests do not improperly override user rights. Where consent is required, such as for certain marketing or optional technologies, processing may rely on the user’s permission. The applicable reason depends on the information, purpose, and relevant regulatory framework.

Cookies and Similar Technologies

Cookies are small files stored on a browser or device. Gursha Bet may use cookies and similar technologies to maintain sessions, keep users logged in, protect accounts, remember language or display preferences, analyse traffic, improve page performance, and measure marketing where allowed. Some cookies are necessary for core functions, while optional cookies may be controlled through available settings. More information is provided in the Cookie Policy.

Data Sharing

Gursha Bet does not sell personal data as a product. Information may be shared when necessary with trusted third-party service providers, including payment processors, identity verification and KYC providers, hosting or cloud infrastructure providers, fraud-prevention services, analytics and security tools, customer support systems, auditors, legal advisers, and other professional advisers.

Data may also be disclosed to a regulator, competent authority, law enforcement body, court, or another legally authorized recipient where required or permitted by applicable rules. Third-party access should be limited to the stated purpose, supported by appropriate confidentiality and data protection obligations, and not used independently unless a separate lawful basis applies.

International Data Transfers

Some technology or support providers may process information outside Ethiopia. Where this occurs, transfers must be handled in accordance with applicable legal requirements and suitable contractual, technical, or organisational safeguards. The location and safeguards may vary by provider, so no country or transfer mechanism should be assumed unless confirmed by the operator.

Storage and Retention

Personal data is retained only for as long as reasonably necessary for account operation, payment and accounting records, dispute resolution, fraud prevention, security investigations, responsible gaming records, and legal or regulatory requirements. Retention periods may differ by record type. Closing an account does not always result in immediate deletion because certain financial, KYC, self-exclusion, or complaint records may have to be preserved. When information is no longer required, it should be securely deleted, anonymised, or otherwise removed from active use.

Gursha Bet Account Security

We use reasonable technical and organisational measures intended to protect personal data. These may include encryption where appropriate, role-based access controls, secure login systems, system monitoring, backups, fraud detection, staff confidentiality duties, and internal incident procedures. No website, app, or transmission method can be guaranteed to be completely secure.

Use the official domain and authorized app or APK source, create a unique password, protect your phone and verification codes, and sign in only through the official Gursha Bet login. Do not send passwords or one-time codes to anyone claiming to be an agent. Report an unfamiliar login, payment, or account change through an official support channel as soon as possible.

Your Privacy Rights

Subject to applicable data protection laws, you may have the right to request access to personal data, correct inaccurate details, request deletion, restrict certain processing, object to particular uses, withdraw consent where processing relies on consent, or ask for information about how your data is handled.

To protect account holders, Gursha Bet may ask for reasonable identity verification before completing a request. A request may be limited or refused where records must be retained for legal, financial, fraud-prevention, security, responsible gaming, or regulatory reasons. Submit requests through Contact Us. The complaint-handling procedure may require your account identifier and a clear description of the issue, but you should not include unnecessary sensitive information.

Age Restrictions and Children’s Data

Gursha Bet services are intended only for users who meet the applicable adult age and eligibility requirements. We do not knowingly provide betting services to underage users. Age and identity checks may be performed during registration, payment review, withdrawal, or another compliance process. If a parent, guardian, or user believes that an underage person submitted data, they should contact support promptly. See the Age Restriction Policy.

Responsible Gaming and Account Restrictions

Account activity, limits, self-exclusion instructions, support interactions, and relevant risk indicators may be processed to support responsible betting measures. This information can be used to apply deposit limits, restrict access, prevent a self-excluded user from reopening an account, or provide appropriate service notices. Details are available on the Responsible Gaming page.

Terms, Bonuses, and Payments

This policy works together with the Terms and Conditions, bonus rules, payment checks, KYC procedures, and anti-fraud controls. Before using a promotion or requesting a withdrawal, review the eligibility rules, identity requirements, wagering conditions, transaction limits, possible fees, and stated processing time. The information required for a bonus or payment check may differ from the information needed for ordinary browsing.

Practical Privacy Checklist

1. Step 1 — Verify the service. Confirm the official domain, operator identification, current regulatory information, age requirements, and authorized support channels before registering or downloading an app or APK.
2. Step 2 — Review the conditions. Compare services by objective points: registration steps, KYC requirements, mobile accessibility, payment limits, disclosed fees, withdrawal procedure, processing time, bonus terms, and complaint channels.
3. Step 3 — Provide only required data. Prepare accurate account-holder and identity information, upload documents only through an authorized channel, and keep a record of important transaction or support references.
4. Step 4 — Monitor your account. Review balances, bets, bonuses, and payment records. Change your password and contact support if an action is unfamiliar.

Within an expert review of a betting service, privacy should be assessed by the transparency of terms, the number and purpose of verification steps, disclosure of fees and limits, availability of account controls, and clarity of support procedures—not by unsupported claims of guaranteed security or instant withdrawals.

Updates to This Policy

Gursha Bet may update this Privacy Policy when services, technology, security practices, legal requirements, or data-processing activities change. Material updates may be communicated through the website, account notices, or another appropriate official communication channel. Users should review this page periodically to understand the current Gursha Bet data protection practices.